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Last Updated: August 2024

The Savings Bank & TSB Business Banking (TSB Mobile Banking) – powered by Fiserv – helps you manage your money, and review your transactions and accounts, making it easy to manage your finances on the go.

TSB Mobile Banking provides the Services to users on behalf of The Savings Bank as a service provider. This Privacy Notice, in combination with relevant privacy notices that The Savings Bank provides to you (e.g., pursuant to financial privacy laws), informs you of the policies and practices regarding the collection, use, and disclosure of any personal information that TSB Mobile Banking collects from or about users in connection with our mobile application (the “Services”). The specific capabilities of the Services available to you vary depending on The Savings Bank. You can find more information about The Savings Bank’s privacy policies and your choices at www.tsbdirect.bank or by contacting us at 800-246-2009.

Depending on the services offered by The Savings Bank, TSB Mobile Banking may allow you to:

This Privacy Policy, in combination with other relevant privacy notices that we provide­ Example: pursuant to financial privacy laws-is to inform you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with the App’s website, and mobile application (the “Services”).

THE TYPES OF INFORMATION TSB MOBILE BANKING COLLECTS

TSB Mobile Banking may collect personal information from you in the following ways:

(a) Personal Information You or The Savings Bank provide to us.

(b) Personal Information Collected from Third Parties. TSB Mobile Banking may collect certain information from identity verification services and consumer reporting agencies, including credit bureaus, in order to provide some of our Services.

(c) Personal Information Collected Via Technology. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services, such as:

HOW TSB MOBILE BANKING USES YOUR INFORMATION

(a) General Use. In general, TSB Mobile Banking uses your personal information to respond to your requests as submitted through the Services, to provide you the Services you request, and to help serve you better. TSB Mobile Banking uses your personal information in the following ways:

(b) Compliance and protection. We may use your personal information to:

(c) Creation of Non-Identifiable Data. TSB Mobile Banking may create de-identified information records from personal information by excluding certain information (such as your name) that makes the information personally identifiable to you. TSB Mobile Banking may use this information in a form that does not personally identify you to analyze request patterns and usage patterns to enhance TSB Mobile Banking’s products and services. TSB Mobile Banking reserves the right to use and disclose non-identifiable information to third parties in its discretion.

DISCLOSURE OF YOUR PERSONAL INFORMATION

TSB Mobile Banking discloses your personal information as described below.

(a) At the Direction of Your Financial Institution. TSB Mobile Banking may share your information with Your Financial Institution or with third parties at the direction of Your Financial Institution. Other than as described in this Privacy Notice in connection with the Services, this Privacy Notice does not apply to the processing of your information by Your Financial Institution or third parties with whom TSB Mobile Banking shares information at Your Financial Institution’s direction.

(b) Third Party Service Providers. TSB Mobile Banking may share your personal information with third party or affiliated service providers that perform services for or on behalf of TSB Mobile Banking, for the purposes described in this Privacy Notice, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to TSB Mobile Banking.

(c) Corporate Restructuring. TSB Mobile Banking may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction involving the sale, transfer, divestiture, or disclosure of all or a portion of TSB Mobile Banking’s business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If TSB Mobile Banking’s company, business or assets is acquired by another company, that company will possess the personal information collected by TSB Mobile Banking and the company will assume the rights and obligations regarding your personal information as described in this Privacy Notice.

(d) Authorities and Others. Regardless of any choices you make regarding your personal information, TSB Mobile Banking may disclose your personal information to law enforcement, government authorities, and private parties, for the compliance and protection services described above.

LINKS TO OTHER SITES

The Services may contain links to third party websites. When you click on a link to any other website or location, you will leave the Services and go to another site and another entity may collect personal and/or anonymous information from you. TSB Mobile Banking’s provision of a link to any other website or location is for your convenience and does not signify TSB Mobile Banking’s endorsement of such other website or location or its contents. TSB Mobile Banking has no control over, does not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Notice do not apply to these outside websites. We encourage you to read the privacy notice of every website you visit.

YOUR CHOICES REGARDING YOUR INFORMATION

You have several choices regarding use of information on the Services.

(a) How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communications. There is currently no standard that governs what, if anything, websites should do when they receive these signals. TSB Mobile Banking currently does not take action in response to these signals. If and when a standard is established, TSB Mobile Banking may revise its policy on responding to these signals.

(b) Access, Update, or Correct Your Information. You can access, update or correct your information by changing preferences in your account. To do so, you should contact Your Financial Institution. For additional requests, please contact Your Financial Institution on whose behalf we are providing the Services to you.

(c) Opting Out SMS Communications. If you provide your phone number through the Services, TSB Mobile Banking may send you notifications by SMS, such as provide a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.

(d) Opting Out of Location Tracking. If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to TSB Mobile Banking’s collection of location information, you may no longer be able to use some features of the Services.

SAFEGUARDS AND RETENTION

We implement reasonable administrative, technical, and physical measures in an effort to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.

Federal laws and regulations require that US financial institutions retain original, active and historical records. Your personal and financial data will be retained for a period of five to ten years, depending on applicable laws, regulations and legitimate business needs.

A NOTE ABOUT CHILDREN

The Services are not directed toward individuals under the age of 18, and TSB Mobile Banking does not intentionally gather personal information about visitors who are under the age of 18. If a child under 18 submits personal information to TSB Mobile Banking and TSB Mobile Banking learns that the personal information is the information of a child under 18, TSB Mobile Banking will attempt to delete the information as soon as possible.

PRIVACY NOTICE UPDATES

This Privacy Notice is subject to occasional revision. Your Financial Institution or TSB Mobile Banking may notify you, in their sole discretion, of any material changes in TSB Mobile Banking’s collection, use, or disclosure of your personal information by posting a notice on the Services. Any material changes to this Privacy Notice will be effective thirty (30) calendar days following notice of the changes on the Services or immediately where no notice is given. These changes will be effective immediately for new users of the Services. If you object to any such changes, you must notify TSB Mobile Banking prior to the effective date of such changes that you wish to deactivate your account. Continued use of the Services following notice of any such changes (or use of the Services after any such changes) shall indicate your acknowledgement of such changes.

CONTACT TSB MOBILE BANKING

If you have any questions or complaints about this Privacy Notice or TSB Mobile Banking’s data collection or processing practices, or if you want to report any security violations to TSB Mobile Banking, please contact TSB Mobile Banking by emailing:

admin@tsbdirect.bank;
or by mail at:
The Savings Bank
PO BOX 30
Wakefield, MA 01880

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By accessing the noted link you will be leaving The Savings Bank's website and entering a website hosted by another party. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of The Savings Bank's website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of The Savings Bank.

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