News & Updates

Important Information for Bill Payment Users

October 1, 2024

We would like to inform you about a known issue affecting customers who have upgraded their iPads to iOS 18. Some users are experiencing a timeout issue when trying to access the Bill Payment area within the mobile app, resulting in a continuous loading circle.

Our Bill Pay provider has confirmed that this issue is specific to iPads with iOS 18, and a fix is scheduled to be released with the 24.2 update on October 20, 2024.

In the meantime, if you encounter this issue, you can still access Bill Payment through our mobile app on your phone or via our website.

If you have any questions or need assistance, please don’t hesitate to reach out to our eBanking team at 781-486-5246.

Thank you for your patience.

Talk to The Savings Bank

To find out how The Savings Bank can help you achieve all your financial goals, visit one of our offices, use our contact form, or call us at 800-246-2009.

About

Security

Quick Links

Contact

Search

The Savings Bank is an independent community bank dedicated to meeting the financial needs of individuals, families, and businesses through offices in Wakefield, Lynnfield, North Reading, Andover, and Methuen, Massachusetts.

MEMBER FDIC | MEMBER DIF
Each depositor is insured by the FDIC to at least $250,000. All deposits above the FDIC insurance amount are insured by the Depositors Insurance Fund (DIF). Click for information about Deposit Insurance.

ABA ROUTING NUMBER: 211371366

NMLS ID# 473942

| | |

Apple, iPhone, Touch ID, App Store and the Apple logo are registered trademarks of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.
Zelle-related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Kasasa and Kasasa Cash are trademarks of Kasasa, Ltd., registered in the U.S.A.

You are now leaving The Savings Bank

By accessing the noted link you will be leaving The Savings Bank's website and entering a website hosted by another party. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of The Savings Bank's website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of The Savings Bank.

You will be redirected to

Click the link above to continue or CANCEL

Don`t copy text!

We want to inform you about a known issue affecting our Bill Payment customers who have upgraded their iPads to iOS 18.Learn More