The Savings Bank has seen an uptick in scams generated from computer pop-ups. One scam begins with a pop-up message with a number to call to speak with Microsoft support. Customers are then told to withdraw cash and use the money to purchase cryptocurrency at a specified location.
- Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide support for your computer. They won’t call you to offer support if you don’t ask them to. If a pop-up or error message appears with a phone number, don’t call the number.
- Microsoft will never ask that you pay for security help or other support in the form of cryptocurrency like Bitcoin, or gift cards.
The following link has helpful information on how to protect against these support scams and what to do if a Microsoft support scammer already has your information. https://support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435#:~:text=If%20a%20pop%2Dup%20or,like%20Bitcoin%2C%20or%20gift%20cards
